Frequently Asked Questions

On this page you will hopefully find an answer to any questions you might have about our Bouncy Castles and our Service. If, after reading this page, you are unable to find what you are looking for, please contact us.

Do you deliver, set up and dismantle the bouncy castle?

Yes, this is all included in the price.

When can I hire a Bouncy Castle?

Our castles are available for hire 7 days a week.

What happens if the weather turns bad?

We will ring you and discuss the booking if to cancel or try and deliver another time.

Some of our castles come complete with a shower cover (which also acts as a sun shade). In light rain the castle can be towel dried and your kids can continue to bounce. If the forecast is for heavy rain then you may cancel the castle, with absolutely no penalty, as late as 8.00am on the day of the hire.

But we do hold the right to cancel due to bad weather conditions (i.e. very high winds)

How big does my garden have to be and what surface is best?

Our castles require a flat area, clear of all obstacles. The size depends on the size of castle you are ordering and we require additional space of approx 3 ft around the castle. For example a 12ft x 15ft castle will need an area of approx 15ft x 18ft.

Do I need to keep the blower going?

Yes please. However, if there is a change in the weather and it becomes very windy/rainy then simply switch off the castle and wait for it to deflate.

Do you provide me with safety/operating instructions?

Each castle comes with a safety chat by our staff member. They will also ask you to sign a safety guide to say that you have read, and are happy with, the operating of your castle. You are of course expected to comply to these safety guidelines throughout the day whilst in charge of the bouncy castle.

Can Adults use the Bouncy Castle?

Most of our castles are for the use of children only. We do have castles that are suitable for adult use please specify this when booking.

What time can I have my castle delivered?

Your castle can be delivered and collected at a time that is convenient for you. Specific times can be discussed at the time of booking. Our normal operating hours are from 8.00am-8.00pm (times are subject to availability)

Is PlaySafe a member of any recognised organisation?

Yes, we are members of:

BIHA (British Inflatable Hirers Alliance)

Can I collect my own castle?

For safety reasons we insist on delivery and installation of your castle. We will also give you a safety briefing.

What do I need to do before you arrive?

Please make sure that any hallways, side passages, or any other access to your garden / play area are clear of obstacles etc and that grass, patio areas etc are free of any sharp objects. You will be charged if we have to clear any items or cut any bushes ,tress etc to erect the inflatable's. Playsafe takes no responsibility for any damage to customers property if we have to come through the house etc. Please make sure a clear access way is provided upon delivery.

Can we move the castle?

No! For both insurance and safety reasons you are not to move the castle under any circumstance. It must remain in the same place as installed by the delivery team.

Are you insured?

Absolutely! We are fully insured with Public Liability which cover accidents which were our fault, such as equipment failure or failing to install a unit correctly. The hirer is responsible for ensuring that there is adult supervision of the unit, and equipment, and the supervision of the people using it, at all times.

Do you supply safety mats?

Yes! All our castles are delivered with safety mats. You are kindly asked to ensure these are kept at the front of the castle at all times. Please note these are not designed to be landed on too heavily so any child seen bouncing on the front step should be asked to move back into the main bouncing area.

Book Online

You can book your castles and slides online, simply click on one of our castles to check availability and book now.

Testimonials

"I was delighted with Playsafe's excellent customer service and the availability of the chosen castle at such a short notice. I got a response to my email query within the hour. The Castle was delivered on time and taken away on time. No money had passed between us and I was assured that the item will be delivered (and it was) after which time the payment can be given. A contact number was provided if for any reason I needed to make contact during the event. Guidance on health and safety was also provided. I should like to thank Shelleigh and Andrew for an wonderful service.All the guest's had a wonderful time, because the children were all kept busy with the Bouncy Castle"

Mrs Sheila Devi - Bristol

"Playsafe turned up on time, set up the bouncy castle within 20 minutes, and provided guidance to ensure the safety of children using the bouncy castle. My son and his friends had a fabulous time and the day wouldn't of been the same without the bouncy castle for the children. Thank you Playsafe for all your help and service"

Leyton Gregory - Bristol

Frequently Asked Questions

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